ChangeBuz Help Desk
ChangeBuz Help Desk

Hello, how can we help?

Submit a ticket
Submit a new issue to a department
View existing tickets
View tickets you submitted in the past

Knowledgebase

  • Top articles
  • Latest articles
How do I change the name on my Skrill account?

Category: How to

Skrill can help you change the name on your Skrill account if it's misspelled or if you've legally changed your name. Note that we can’t change the name on your account to another person’s name. To as...

I've forgotten my Skrill login email. What should I do?

Category: How to

Simply contact the Skrill Help Team. They will ask you a few questions to help them to locate your account and give you the information you need. Get in touch with Skrill by clicking on the available ...

Skrill Review – By ChangeBuz

Category: How to

Skrill has an interesting history. I've had some merchants ask me whether or not it's a scam. Let's be clear– I can be certain it's a legitimate payment processor. However, it does have some problems ...

What is ChangeBuz.com ?

Category: General

ChangeBuz is one of the best & most trusted e-currency exchange house owned by ChangeBuz Holdings Inc. through ChangeBuz's online service anyone can find the suitable e-currency exchanger to excha...

I didn't receive my money within the given time frame?

Category: Order Related

We apologize for the inconvenience! however we always try our level best to process every order or an exchange within the given time frame. Only in few conditions it can be delayed. Also in case our a...

How to verify Skrill account and increase your limits?

Category: How to

Increasing your limits is usually a matter of providing additional account verification which is quick and easy. Once you have started using your account to make transactions, you will be given the op...

How much time ChangeBuz will take to process any order / payments?

Category: Order Related

Normally, all orders / payments were processed within 4 hours to 48 hours. Still in case of first-time user it can take up-to 2 to 4 business days based on the bank details provided by the user.  Also...

List of countries where Skrill services are available.

Category: How to

At the moment Skrill offers its services in 201 countries. Skrill serviced countries list:   Algeria Dominican Republic Lesotho Saint Lucia Albania Ecuador Liechtenstein Saint Martin Andorra Eg...

Is ChangeBuz.com website is legitimate?

Category: General

Yes, 100% Legitimate & Legally Registered Under United States Incorporation Law, with Dodd-Frank Act of 2007 (New York Incorporation).  Please read our Privacy Policies & Terms & condition...

How to cancel my order?

Category: Order Related

We don't have any issue.  On every single stage you'll get an option to CANCEL your order. And in-case you've did the payment for any particular order, and you wish to cancel the entire order. You nee...

My postal address has changed. How do I update it on Skrill account?

Category: How to

You can change your registered address within the same country via the Settings > Personal details section in your Skrill account. If you’ve moved from one country within the EEA (European Economic...

Can I change my Skrill account currency?

Category: How to

The primary currency of your Skrill account cannot be changed unless you close your current Skrill account and open a new one. The drawbacks of doing this are that you won’t be able to see your old tr...

Email and password are both correct but I still can't log in into my Skrill account

Category: How to

Simply go to the Login page and click on the Forgot your password? link. If you are unable to complete the security checks for any reason, Skrill customer support team will try to help you regain acce...

How do I reset my Skrill password ?

Category: How to

You can reset your Skrill password yourself by following the automated password retrieval procedure. On the log-in page, click on the Forgot your Password link. Enter the e-mail address registered on ...

While submitting the request of withdrawal to Bank A/c, there is a mistake in the beneficiary details. What should I do?

Category: General

You should immediately need to Contact Us or Live Chat Agent, so that our operator could catch the transaction and cancel it.  After 24 hours ChangeBuz will not be responsible for any financial loss.

I’ve found a bug / mistake etc. What should I do?

Category: General

Thank you for your co-operation. Please write us to contact@changebuz.com   Please subject it: Bug / Mistake

Where can I submit my identity & address proof documents?

Category: General

You can easily upload the scan documents through Verification page on your Account Panel.  All you need to Login into your account > Account Panel > Verification > You'll get the option to Up...

When do ChangeBuz need my identity & address proof details?

Category: General

Yes, we need Identity & Address Proof of the user, only in case the amount is more than the maximum limit allowed.   This is just to avoid fraudulent e-currency transactions & money laundering...

View entire Knowledgebase